At bet360, privacy is not a legal formality — it is built into the way the platform works. Here you will find, in plain language, everything we do with your personal data, why we need it, and what rights you have as a data subject under the LGPD.
Six concrete commitments bet360 makes to every registered player in Brazil
Every page you visit, every transaction via Pix, boleto, or card, every piece of data you send to bet360 is protected by end-to-end encryption — the same standard used by major Brazilian banks like Itaú, Bradesco, and Nubank.
Bet360 does not sell, rent, transfer, or monetize your personal data to advertisers, data brokers, or any third party for commercial purposes. Your data stays on the platform — full stop.
Bet360 processes every piece of personal data on the basis of a legal ground established under Law No. 13.709/2018. Consent, legitimate interest, legal obligation — every processing activity has a clear, documented legal basis.
We collect only the data strictly necessary to operate the platform, process financial transactions, and meet our legal obligations. No unnecessary data is requested during registration or while using bet360.
Requests for access, correction, portability, or deletion of personal data are handled by bet360's privacy team within 48 business hours — no red tape, no endless redirects.
Your data is stored on servers located in Brazil or in countries with an equivalent level of protection recognized by the National Data Protection Authority (ANPD), in accordance with art. 33 of the LGPD.
Summary in one sentence: bet360 collects only what it needs, uses your data to operate the platform and keep you protected, never sells anything to third parties, and fully respects all your rights under the General Data Protection Law (Lei nº 13.709/2018). The rest of this policy explains exactly how that works in practice.
The bet360 is the operator of the sports betting and online casino platform available at bet360.wine, serving exclusively users residing in Brazil. For the purposes of Law No. 13,709/2018 (LGPD), bet360 acts as the controller of personal data collected on the platform — meaning it decides how and why that data is processed.
This Privacy Policy applies to all personal data collected when you visit the site, create an account, make deposits via Pix, boleto, or credit card, place sports bets on Brasileirão, Copa do Brasil, Libertadores, UFC, NBB, e-sports, or live casino games, contact support, or take part in promotions.
To reach our privacy team, email privacidade@bet360.wine. General support is also available 24 hours a day via live chat on the platform.
Bet360 does not collect sensitive category data such as racial origin, political opinion, health information, or sexual orientation. If you choose to share health-related information in the context of responsible gambling (such as reporting a dependency), that data is handled with enhanced confidentiality and used solely to provide appropriate support.
The table below summarizes the main purposes of data processing on the bet360 platform:
| Purpose | Data used | Legal basis (LGPD) |
|---|---|---|
| Account creation and management | Full name, CPF, email, mobile number, date of birth | Contract |
| Identity verification (KYC) | ID document, selfie, proof of address | Legal obligation |
| Processing deposits and withdrawals (Pix, boleto, card) | Pix key, banking details, financial history | Contract |
| Anti-money laundering (AML) | CPF, transaction history, usage patterns | Legal obligation |
| Sports Betting and casino bet settlement | Betting history, account balance | Contract |
| Customer Support | Account data, interaction history | Contract |
| Promotional and bonus communications | Email, phone number, gaming preferences | Consent |
| Responsible gambling and at-risk behavior detection | Session patterns, betting frequency, amounts | Legitimate interest |
| Security, anti-fraud, and platform integrity | IP, access logs, behavior patterns | Legitimate interest |
| Compliance with court or regulatory orders | As specifically required | Legal obligation |
Your data never are used for purposes incompatible with those described above. Any significant new use will be communicated in advance, with the option to decline.
Every data processing operation carried out by bet360 is grounded in one of the legal bases set out in Art. 7 of Law No. 13,709/2018. The primary bases used are:
When consent is the legal basis, its withdrawal does not affect the lawfulness of any processing carried out prior to revocation, nor does it impact other processing activities grounded in separate legal bases (such as the performance of the betting contract).
Bet360 shares personal data only when strictly necessary, with third parties that offer security and privacy guarantees equivalent to our own. The recipients are:
To process deposits via Pix, boleto bancário, credit and debit cards (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa), PicPay, and Mercado Pago, we share the necessary transaction data with the respective payment processors. This data is used exclusively for authorization and financial settlement purposes.
Specialized KYC technology partners process documents and biometric data for identity verification. These providers act as operators under bet360's exclusive instruction and are contractually prohibited from using the data for any other purpose.
For slots, live blackjack, roulette, and crash games to function properly, anonymous session identifiers (not personally identifiable data) are shared with casino software providers.
Bet360 may share data with the Ministry of Finance, Central Bank, Federal Revenue Service, Financial Activities Control Council (COAF), and other competent authorities when legally required, by court order, or in compliance with a regulatory obligation.
Bet360 uses cookies and similar technologies to ensure the platform runs smoothly, personalize your experience, and analyze site usage. The types of cookies used are:
Bet360 does not use third-party advertising cookies or social media tracking pixels. You can manage your cookie preferences through your mobile or desktop browser settings. Disabling essential cookies may prevent access to certain platform features.
Bet360 retains personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. General retention periods are as follows:
After the periods above, data is securely deleted or anonymized so that the data subject can no longer be identified.
Bet360 employs a robust set of technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or improper destruction:
Despite all measures in place, no system is 100% foolproof. We recommend using a strong, unique password for your bet360 account, enabling two-factor authentication, and never sharing your credentials with anyone. Unauthorized access resulting from the user's own negligence falls outside the platform's scope of liability.
Brazil's LGPD grants you, as a data subject, a set of rights that bet360 is fully committed to upholding. You may exercise any of these rights at any time:
Art. 18 of Law No. 13,709/2018 — all rights applicable at bet360
Request a complete copy of all personal data bet360 holds about you — including your betting history, transactions, and account details.
Request the correction of incomplete, inaccurate, or outdated data. Changes to your email, phone number, and address can be made directly in your account dashboard.
Request the deletion of data processed on the basis of your consent. Data retained due to a legal obligation cannot be deleted before the mandatory legal retention period expires.
Receive your data in a structured, machine-readable format (JSON or CSV) for transfer to another controller, where technically feasible.
Object to data processing based on legitimate interest when it violates your fundamental rights, with appropriate justification.
Request the temporary blocking or anonymization of data that is unnecessary, excessive, or processed in violation of the LGPD while the matter is under review.
How to exercise your rights: send an email to privacidade@bet360.wine with the subject line "LGPD Rights – [your right] – [your full name]". We will respond within 48 business hours. For simple access and correction requests, you can also use the live chat on the platform.
Bet360 may transfer personal data to countries outside Brazil where technology service providers (such as cloud infrastructure, security, or payment processing providers) are located abroad. When this occurs, bet360 ensures that:
Under no circumstances is personal data of Brazilian users transferred to countries that do not offer protection equivalent to Brazilian law without the appropriate contractual safeguards.
The bet360 platform is exclusively intended for individuals aged 18 years of age or older. bet360 does not intentionally collect, process, or store personal data from individuals under 18.
If an account is found to have been created by someone under 18, it is immediately closed, the collected data is deleted — except for the records needed to document the incident and meet any applicable legal obligations — and any deposits made are returned to the original payment method.
If you are the parent or guardian of a minor and believe they have created an account on bet360, please contact our support team immediately via live chat or at suporte@bet360.wine so the matter can be handled as a priority.
Bet360 may update this Privacy Policy periodically to reflect changes in Brazilian law, platform practices, or the services offered. Any significant changes will be communicated:
Continued use of the platform after changes take effect constitutes tacit acceptance of the updated version. If you disagree with the changes, you may close your account without penalty before the new version's effective date.
The current version of this policy is always the one published at bet360.wine/privacy-policy, with the last updated date shown at the top of the document. Previous versions are archived and available upon request.
To exercise your rights as a data subject, report a security incident, question how your data is being used, or submit any privacy-related complaint, please use the following channels:
If your request is not resolved to your satisfaction, you have the right to file a complaint with National Data Protection Authority (ANPD), the federal authority responsible for enforcing the LGPD in Brazil, through the gov.br/anpd portal.
Term: This Privacy Policy came into effect on January 2026 and supersedes all previous versions. Last reviewed by the bet360 legal and security team in January 2026.
What does it mean, in everyday practice, for bet360 to comply with the General Data Protection Law
When the LGPD came into effect in Brazil, many companies treated compliance as an IT project — documentation to check off, minimum measures to avoid fines. The bet360 took a different approach: reviewing every data flow on the platform, every supplier contract, and every business process to ensure privacy was built into operations — not just stated in a document. This meant, for example, replacing suppliers that did not offer adequate contractual guarantees, redesigning the KYC process to collect less data than the previous system allowed, and creating a dedicated privacy team with a direct contact channel.
For the Brazilian player who uses the bet360 in daily life — whether you're betting on Brasileirão Série A on a Saturday afternoon, following a UFC card in the early hours, or playing slots on your phone while waiting for the bus — this translates into concrete things. Your Pix transaction data is not shared with marketing platforms. Your football betting history is not sold to advertisers. Your Pix key is kept in bet360's records only for as long as financial regulations require, then securely deleted.
Cookie transparency is another area where bet360 went beyond the minimum required. While many online Sports Betting and casino platforms rely on third-party trackers — social media pixels, retargeting cookies — bet360 chose not to implement that kind of technology. The cookies used are session, functionality, and anonymous internal analytics only. You won't see a bet360 ad following you around your Instagram feed after visiting the site.
Regarding financial transactions, bet360 never stores your full credit or debit card number on its servers. Card data is tokenized by payment processors (Nubank, Itaú, Bradesco, and others) before reaching our infrastructure. What we retain are the last four digits, the card brand, and the expiry date — enough to identify the payment method in your account, but useless for any fraudulent purpose in the event of an unauthorized access attempt.
If you're wondering what happens to your data after closing your account, the answer is straightforward: data is retained for the legally required period — financial records for 5 years, KYC documents for 5 years, access logs for 6 months — and then securely deleted. There is no database of former users being used for marketing purposes. Once those legal retention periods expire, your CPF, your Pix key, and your betting history on bet360 are permanently deleted.
If you wish to exercise any right under the LGPD — accessing your data, correcting information, requesting portability, or asking for the deletion of data not subject to a legal retention obligation — the process is simple: send an email to privacidade@bet360.wine with the subject line "LGPD Rights", your full name, and the right you wish to exercise. Our team responds within 48 business hours. No endless forms, no redirects to a FAQ that answers nothing. The bet360 believes that respecting user privacy is the foundation of a lasting relationship — and that relationship starts with transparency.
The questions most frequently received by the bet360 privacy team
To exercise your rights as a data subject or to ask questions about this policy, email privacidade@bet360.wine. We respond within 48 business hours. For information about other platform rules, visit our Terms and Conditions.
At bet360, entertainment and responsibility go hand in hand
Set daily, weekly, or monthly deposit limits directly in your account dashboard. Betting is entertainment — always play within what you planned to spend.
Request a temporary or permanent self-exclusion directly from your account dashboard — no need to contact support. Takes effect immediately.
Bet360 requires identity verification at registration. Access to the platform is strictly limited to users aged 18 and over, no exceptions.
If you're struggling with gambling, call CVV (188) or visit jogadores-anonimos.org.br. Free, confidential support available 24 hours a day.